PRIVACY POLICY

PRIVACY POLICY AND PERSONAL DATA NOTICE

DISRUPTIVE CONCEPTS SDN BHD, (hereinafter referred to as either, “Company”, “We”, “Us” or “Our”) are committed to protecting the privacy of personal information and/or data you may provide us on this website (the “Site”) and/or through other modes of communication such as online ordering, social media, emails and telephonic communication. Pursuant to the requirements of the Personal Data Protection Act 2010, this Notice is also issued to all our valued customers and/or prospective customers.

COLLECTION OF INFORMATION / PERSONAL DATA

The Company will collect your personal information and/or data that you may voluntarily provide on:

  1. online forms, which may include: user registration, contact requests, guest comments, online product ordering and/or online surveys and contests; and
  2. other online / social media and telephonic activities including but not limited to product ordering and general inquiry and customer service activities.

TYPE OF INFORMATION / PERSONAL DATA

Your personal information and/or data may include some or all of the following: your name, address, telephone number, email addresses, and any other information you may voluntarily provide.

PURPOSE OF COLLECTING PERSONAL INFORMATION / DATA

Your personal information and/or data is collected, used and otherwise processed by us for, amongst others, the following purposes:

  1. processing your request(s), order(s), purchase(s) and/or contest entry;
  2. delivering notices, services, products, updates, prizes and/or promotional materials to you;
  3. maintaining and improving customer relationship and services;
  4. conducting marketing survey and client profiling activities;
  5. maintaining and updating internal record keeping;
  6. meeting any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any entity within our group and the Companies;
  7. enabling us to send you information by email, telecommunication means (telephone calls or text messages) or social media about products, services and/or promotions offered by the Companies and selected third parties that we think may interest you. If you’d rather not receive this message, you can click the unsubscribe link on the email and you will be unsubscribed from the mail list immediately.

CONSEQUENCES FROM FAILURE TO SUPPLY PERSONAL INFORMATION / DATA

Your failure to supply your personal information and/or data will:-

  1. result in us being unable to provide you with the notices, services, delivery and/or products requested;
  2. result in us being unable to accept and process your entry to any contest;
  3. result in us being unable to update you on our latest products, services and promotions.

DISCLOSURE

Your Personal Information and/or Data provided to us shall be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Information and/or Data within or outside Malaysia including without limitation to the following categories:-

  1. any person to whom we are compelled or required to do so under law;
  2. any entity within our group;
  3. Payment channels including without limitation financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to the Companies in connection with your acquisition of our services and/or products;
  4. our business partners and affiliates that provide related services or products in connection with our business, for joint promotions and/or contest;
  5. statutory authorities, government agencies and industry regulators;
  6. our consultants, accountants, auditors, lawyers or other financial or professional advisers;
  7. our sub-contractors, agents or third party service or product providers;
  8. our service providers for purposes of establishing and maintaining a common database where we have a legitimate common interest;
  9. the general public should you become a winner in a contest by publishing your name, photographs and other Personal Data without compensation for advertising and publicity purposes.

SECURITY

  1. The Company shall at its best keep and process your data in a secured manner. The Company shall also where necessary and practicable, implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing or loss of the Personal Information and/or Data.
  2. The Company shall at its best keep and process your data in a secured manner. The Company shall also where necessary and practicable, implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing or loss of the Personal Information and/or Data.

RIGHTS FOR ACCESS & CORRECTION OR MODIFICATION

You have the following right in relation to your Personal Information and/or Data:-

  1. To make a request (in writing and/or via email) to the Company for information of your personal data that is being processed by and/or on behalf of the Company.
  2. To make a request (in writing and/or via email) to the Company for information of your personal data that is being processed by and/or on behalf of the Company.
  3. To limit the processing of your personal information and/or data specifically for the purposes it was collected.

CONTACT

If you have any request in relation to the abovementioned rights and/or for any inquiry in respect of your personal Information and/or Data, please write to and/or contact the following:-

TACO BELL MALAYSIA (Disruptive Concepts Sdn Bhd)

Email: [email protected]
Company Address:14 Persiaran Damansara Endah, Bukit Damansara, 50490 Kuala Lumpur, Malaysia

CONSENT

Your usage of our website and/or by way of placing your order(s) for our products via online, and/or putting any comment and/or feedback and/or entering any online contents including telephonic communication indicates your consent to the use of your Personal Information Data in accordance with this Personal Data Protection Notice.

Cancellations Policy

There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy

Once orders have been processed, refunds or changes to the orders will not be acceptable.

Delivery

  1. Orders will only be processed upon receipt of full payment.
  2. Taco Bell Malaysia requires at least 15 minutes to process your orders.
  3. For a successful delivery, Taco Bell Malaysia requires a full sender/recipient name, delivery address, phone number, email address, time of delivery. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode.
  4. Taco Bell Malaysia will not be responsible for late or non-deliveries due to the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or insufficient.
    3. No such person at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  7. In rare cases of delayed delivery due to circumstances beyond our control, Taco Bell will not be held liable for any claims.
  8. Multiple products for delivery to the same venue at the same time, under the same customer order may be charged a one-time delivery fee that is clearly stated on the order confirmation page at time of ordering. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  9. Should there be a request to redirect orders, there will be an additional administrative fee of RM20
  10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like Revenue Monster and any other administrative costs.